Terms & Conditions

Effective Date: 2023-08-07
1. Booking Process:
1.1 Platform for Booking Travel Services
The Mosvold Hotels website (referred to as “Website”) provides users with a platform to search, compare, and book travel services, hotel room/s, and vacation packages.

1.2 Contractual Capacity
By making a booking through the Website, users confirm that they are at least 18 years old and possess the legal capacity to enter into a binding contract.

1.3 Accuracy of Information
Users are responsible for providing accurate and complete information during the booking process. Any discrepancies or false information may result in the cancellation of the booking.

2. Payment:
2.1 Accepted Payment Methods
The Website accepts a variety of payment methods, including credit/debit cards, electronic funds transfer, and other online payment options. Payment details are securely processed through reputable third-party payment gateways.

2.2 Price Transparency
Prices displayed on the Website are subject to change without prior notice. The final price for a booking will be presented during the checkout process before payment is made.

2.3 Currency and Exchange Rates
All transactions are processed in the currency specified on the Website. Users should be aware that foreign exchange rates and fees may apply if their payment is made in a currency different from the one specified on the Website.

2.4 Payment Confirmation
Upon successful payment, users will receive a payment confirmation sent to the email address provided during the booking process. It is the user’s responsibility to ensure the accuracy and accessibility of the provided email address.

2.5 Payment Disputes
In the event of a payment dispute, users can seek assistance from our customer support team. They can be contacted at [email protected] or +(94)77-335-8800.

3. Cancellation and Refund Policy:
3.1 Varied Cancellation Policies
Cancellation policies may differ based on the type of travel service booked (hotel room,wedding, event, etc.) and the specific terms and conditions of the service provider. Users are advised to review the cancellation policy before making a booking.

3.2 Refund Process
Refunds, if applicable, will be processed in accordance with the terms of the respective service provider and in compliance with applicable laws.

3.3 Non-Refundable Charges
Booking fees, service fees, and other charges may be non-refundable as per the terms of the service provider.

4. User Responsibilities:
4.1 Accurate Information
Users are responsible for ensuring the accuracy of the information provided during the booking process.

4.2 Legal Compliance
Users must comply with all relevant laws and regulations regarding travel, including visa requirements, health regulations, and documentation.

4.3 Consequences of Violation
Users are responsible for any fees, penalties, or other consequences resulting from the violation of these terms or the terms of service providers.

5. Limitation of Liability:
5.1 Intermediary Role
The Website acts as an intermediary between users and service providers. It does not control the quality, safety, or availability of the travel services. Users acknowledge that the Website is not liable for damages, losses, or injuries arising from the use or inability to use the services.

6. Privacy Policy:
6.1 Personal Information Handling
The Website collects, processes, and stores personal information as described in its Privacy Policy. By using the Website, users consent to the collection and processing of their personal information.

7. Changes to Terms & Conditions:
7.1 Modification Rights
The Website reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Changes will become effective upon posting on the Website.

8. Governing Law:
8.1 Jurisdiction
These Terms & Conditions are governed by the laws of Sri Lanka. Disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

By using the Mosvold Hotels Website, users acknowledge that they have read, understood, and agree to these Terms & Conditions and Payment Policy. For any questions or concerns, please contact our customer support team at [email protected] or +(94)77-335-8800.

Last updated on 2023-08-07.

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